Kromoni — Policies

Privacy policy

We collect only what we need to cook and deliver your order:

• What we collect — your name, phone number, delivery address, landmark, and any order notes you share at checkout or on WhatsApp.
• How it's used — solely to prepare, deliver, and follow up on your order, and to respond to enquiries. We may contact you on WhatsApp or phone about your active order.
• What we don't do — we do not sell, rent, or share your details with advertisers or third parties, except delivery platforms you yourself order through (e.g. Swiggy or Zomato, under their own policies).
• Storage — your basket is stored only in your own browser. Order details you send us live in our WhatsApp business chat and order records, kept as required for accounts and tax.
• Analytics — if enabled, we use privacy-respecting page analytics (Google Analytics / Microsoft Clarity) to understand site usage. No payment or identity data is involved.
• Your rights — message us on WhatsApp any time to ask what we hold about you or to have it deleted.

Terms & conditions

• Orders placed on the website are requests: they are confirmed only when Kromoni accepts them (you'll hear from us on WhatsApp or phone). The website is not a payment gateway — payment is collected on delivery.
• Prices are in Indian Rupees and include preparation. Delivery is free within 1 km of the kitchen and ₹30 beyond, up to 8 km; the charge shown at checkout is a distance-based estimate, and the fee and total confirmed by Kromoni when accepting your order are final. Prices may change without notice.
• Payment is collected on delivery — cash or UPI. Online payment, when introduced, will be through a licensed payment gateway (Razorpay / Cashfree).
• Preorder specials (such as mutton chaap, yakhni pulao and daab-er payesh) need at least one day's advance notice, and mutton chaap has a minimum of 4 pieces. Party and catering orders need 48 hours.
• We are a cloud kitchen: there is no dine-in. Pickup is available by prior confirmation only.
• Food is best consumed within 2 hours of delivery. Please refrigerate promptly if keeping longer; reheating instructions are on the box.
• Allergies: our kitchen handles mustard, nuts, dairy, gluten, eggs, fish and shellfish. Tell us about allergies in the order notes — we will advise honestly if a dish can't be made safe for you.
• FSSAI licence number: to be added before launch — it will be shown here and on every order box.

Refunds & cancellations

Cancelling an order

• Free cancellation until your order goes on the flame — usually within 10 minutes of our confirmation. Message us on WhatsApp to cancel.
• Once cooking has started, the order cannot be cancelled, as every dish is made fresh for you.
• Pre-orders and party orders can be cancelled free up to 24 hours before the delivery time; after that, any advance paid may be adjusted against costs already incurred.

Refunds and replacements

• If an item arrives wrong, damaged, or clearly below standard, send us a photo on WhatsApp within 2 hours of delivery.
• We will replace the item on the next delivery run or refund its price via UPI within 48 hours — your choice.
• Since payment is on delivery, most issues are simply adjusted before you pay.

Questions? Message the kitchen on WhatsApp — a human replies during kitchen hours (5–10 PM).