Kromonni — Policies

Privacy policy

We collect only what we need to cook and deliver your order:

• What we collect — your name, phone number, delivery address, landmark, and any order notes you share at checkout or on WhatsApp.
• How it's used — solely to prepare, deliver, and follow up on your order, and to respond to enquiries. We may contact you on WhatsApp or phone about your active order.
• What we don't do — we do not sell, rent, or share your details with advertisers or third parties, except delivery platforms you yourself order through (e.g. Swiggy or Zomato, under their own policies).
• Storage — your basket is stored only in your own browser. Order details you send us live in our WhatsApp business chat and order records, kept as required for accounts and tax.
• Analytics — if enabled, we use privacy-respecting page analytics (Google Analytics / Microsoft Clarity) to understand site usage. No payment or identity data is involved.
• Your rights — message us on WhatsApp any time to ask what we hold about you or to have it deleted.

Terms & conditions

• Orders placed on the website are requests: they are confirmed only when Kromonni accepts them (you'll hear from us on WhatsApp or phone). The website is not a payment gateway — payment is collected on delivery.
• Prices are in Indian Rupees. For delivery, the delivery charge is calculated from your address at checkout and shown with the complete final total before you pay. Prices and charges are recalculated when the order is placed, so the amount you confirm is the amount that applies.
• Payment is collected on delivery — cash or UPI. Online payment, when introduced, will be through a licensed payment gateway (Razorpay / Cashfree).
• Preorder specials (such as mutton chaap, yakhni pulao and daab-er payesh) need at least one day's advance notice, and mutton chaap has a minimum of 4 pieces. Party and catering orders need 48 hours.
• We are a cloud kitchen: there is no dine-in. Pickup is available by prior confirmation only.
• Food is best consumed within 2 hours of delivery. Please refrigerate promptly if keeping longer; reheating instructions are on the box.
• Allergies: our kitchen handles mustard, nuts, dairy, gluten, eggs, fish and shellfish. Tell us about allergies in the order notes — we will advise honestly if a dish can't be made safe for you.
• FSSAI licence number: to be added before launch — it will be shown here and on every order box.

Refunds & cancellations

Cancelling an order

• Free cancellation until your order goes on the flame — usually within 10 minutes of our confirmation. Message us on WhatsApp to cancel.
• Once cooking has started, the order cannot be cancelled, as every dish is made fresh for you.
• Pre-orders and party orders can be cancelled free up to 24 hours before the delivery time; after that, any advance paid may be adjusted against costs already incurred.

Refunds and replacements

• If an item arrives wrong, damaged, or clearly below standard, send us a photo on WhatsApp within 2 hours of delivery.
• We will replace the item on the next delivery run or refund its price via UPI within 48 hours — your choice.
• Since payment is on delivery, most issues are simply adjusted before you pay.

Questions? Message the kitchen on WhatsApp — a human replies during ordering hours, shown on the home page.